Welcome to The Surf Motion’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our surf-savvy customer service team is always ready to help at [email protected].

About The Surf Motion

Who is The Surf Motion for?
Our target customers are surf enthusiasts of all levels who value quality gear and fast delivery. Whether you’re a beginner looking for your first bodyboard, an experienced surfer needing performance fins, or someone who enjoys retro surf style, we’ve got you covered. Our global shipping (with some exceptions) makes us perfect for surfers worldwide who want reliable access to great equipment.
What’s special about The Surf Motion?
We combine a passion for surfing with efficient service. Our website offers a straightforward, no-nonsense shopping experience focused on getting you the gear you need quickly. With our carefully curated selection of boards, accessories, and repair parts, we cater to surfers who appreciate both performance and style.

Products

What types of products do you offer?
We specialize in everything surf-related:
  • Boards (BodyBoards, Shortboards, Longboards)
  • Board covers for all types
  • Fins (Body, Longboard, and specials)
  • Booms and boom accessories
  • Construction and repair parts
  • Surf accessories and bits
  • Bags and covers
Our product range focuses on both performance gear and fun, retro-style items to suit all surfing tastes.
Do you sell used equipment?
Occasionally we offer used fins and other items under our “Fins On Special and Used” section. These are carefully inspected and sold at discounted prices. All used items are clearly marked as such in the product description.

Shipping & Delivery

Where do you ship?
We ship worldwide to most locations! The only exceptions are some remote areas in Asia and a few other select regions. If you’re unsure about your location, feel free to email us at [email protected] before ordering.
How long does shipping take?
We process orders within 1-2 business days. After dispatch:
  • Standard Express Shipping (A$12.95): 10-15 business days via DHL/FedEx
  • Free Standard Shipping (orders over A$50): 15-25 business days via EMS
These times may vary slightly during peak seasons or due to local conditions.
How can I track my order?
Once your order ships, we’ll send you a confirmation email with tracking information. You can follow your surf gear’s journey from our warehouse in Owens Creek all the way to your local break!
Are there any additional import fees?
Depending on your country’s regulations, customs fees or import duties may apply. These are the responsibility of the customer and aren’t included in our shipping charges. We recommend checking with your local customs office if you’re unsure about potential fees.

Returns & Exchanges

What’s your return policy?
If your gear doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Contact our customer service team at [email protected] to arrange returns. For safety reasons:
  • All returned items must be in original condition
  • Packaging must be intact
  • Customized or used items may not be eligible for return
How long do refunds take?
Once we receive and inspect your return (usually within 5 business days), we’ll process your refund. The time it takes for the refund to appear in your account depends on your payment method, but typically takes 3-10 business days.

Payments

What payment methods do you accept?
We accept all major payment methods to make checkout easy:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. Your payment details are processed securely, and we never store complete credit card information on our servers.

Contact & Support

How can I contact customer service?
Our team of surf enthusiasts is always ready to help! Email us at [email protected] and we’ll get back to you faster than a set wave at Pipeline. Our physical address is:

The Surf Motion Team
83 Buoro Street, OWENS CREEK, AU 4741
Do you offer product advice or recommendations?
Sure thing! While we can’t tell you which board to ride (that’s between you and the waves), we’re happy to share our knowledge about products and their best uses. Drop us an email with your questions or surfing style, and we’ll point you in the right direction.

From our surf family to yours – we appreciate your support and can’t wait to see you out in the lineup with your new gear!

The Surf Motion Team